Indonesia Debt Collection

Indonesia's No.1 Debt Collectors +6221 22393032 info@debtcollection.co.id EnglishIndonesia

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What is the maximum and minimum debt amount you will deal with?

We have no maximum debt value. As an established debt collection agency, we are used to working on debts across a wide range of values and volumes, and have dealt with debts ranging from $2000 to $6,000,000. Whether you wish to submit a single high-value debt, or hundreds of smaller debts, we have the capacity and capability to carry out collection.

We can only deal with debts with a value of $2000 or above. However, this value can be achieved by combining smaller debts.

When is the best time for me to engage in a debt collection agency?

As soon as possible. The more time passes, the smaller the chance of recovery becomes.

When and how can I contact you?

Our collection specialists can be reached by telephone between 9.30am and 6.30 pm on weekdays. Our telephone number is +65 6733 7479.

Outside of office hours, we can be reached via our online contact form, or alternatively by email at info@debtcollection.co.id

How are your fees calculated?

We take several factors into consideration: the amount outstanding, the age of the debt, how much documentary evidence you can provide, and whether the debtor disputes the debt.

Our collection specialists will be able to provide you with a quote. Please provide us with some preliminary information using our online debt submission form.

After I submit a debt for collection, how will I know what progress has been made and how long collection will take?

Collection times vary between debts and depend on various factors, for example how cooperative the debtor is. We provide our clients with a portal which they can log into and view progress of the collection activities. We will notify you when significant developments occur. You may also contact us by phone or email.

What expectation should I have of the collection process in Indonesia?

While Indonesian law doesn’t prescribe standard payment terms their Civil Code does regulate late payment interest which has to be paid by the defaulting party upon the request of the non-defaulting party in a court. There are two types of interest that could apply –
1. A conventional interest rate (Bunga Konversional) agreed by the parties through a contract.
2. If no contract exists, the annual interest rate annually shall be 6% (Bunga Moratoir)
Legal late payment interest is calculated starting from the date it is requested to the court and conventional interest rate is calculated as provided in the contract. For both cases, commencement of legal proceedings is needed to obtain payment.
Legal action in Indonesia can be lengthy, expensive and decisions are not always consistent.
We recommend coming to an amicable settlement solution instead of taking legal action.
In fact, it is a legal principal in Indonesia to try and reach a solution because this is a law – Supreme Court Regulation no. 1 of 2008 on Procedures of Mediation in Court.
Indonesia’s legal system is a mix of Civil Law with religious principals and local customs.
If an Indonesian is a party to a contract it must be written in Bahasa Indonesia or it is considered void.

How does the collection process start in Indonesia?

We begin with sending a registered demand letter requesting full payment of the debt including any interest you may be entitled to. Ordinary legal action, if pursued, can only begin after collection exercises have failed and the parties involved were unable to agree on a settlement or any type of compromise.

Are you able to provide a service to prevent the occurrence of overdue accounts?

In addition to providing services for debt recovery, we are also able to provide preventive measures that eliminate the occurrence of overdue accounts. Our credit management services and solutions help free up funds and improve cash flow, which is fundamental in business operations.